Once your business reaches new heights where taking on additional employees is necessary, you enter a whole different playing level. You are no longer one of the crew, you become the manager no matter how deeply you muck in with the others in the execution of your work. Employee satisfaction is paramount to employee engagement. If an employee is satisfied with their job and work environment this directly correlates with the amount of effort they will put into their work.
Choosing your employees is the first step to ensuring employee satisfaction. When it comes to choosing who you employ in order to get the best from them, you should follow some rules. Forbes Magazine’s, Alan Hall has highlighted the following as the basis to choosing the right employees.
- Ensure Competency. Are the skills necessary for the job within the outline provided by the prospective employee? Are his/her experience and education in alliance with what is required? Do not be tempted to think that on the spot training will cover deficits because they seem ‘nice’. If you really want them, put them on a probationary employment level and see if they ‘rise to the occasion.’
- Capability and creativity. It’s one thing to be able to perform the job at a basic and perfunctory level, but is this really the best use of your capital? To hire an exceptional employee, ensure that they are able to demonstrate from experience, that they can come up with creative and innovative ways in which to increase productivity or problem-solving in a particular area. Are they willing to take on more responsibility?
- Are they compatible with you, the job and other staff? While you don’t expect everyone to be the same with identical personality traits and backgrounds, you do need to ensure that the person you are choosing to interact with your current staff for up to 40 hours or more per week, is going to be someone with whom you and the other staff get along. If they are a congenial, happy, team-oriented and goal focussed individual then chances are they will be able to fit in well with their new surroundings. Calling past employers is a good way of finding out about team functioning.
- Are they committed to you and your success? If you’re looking at a resume that is littered with small amounts of time at different places, chances are the employee in front of you isn’t there for the long haul, and the expense of training and upskilling him/her for a suitable role in your business is going to be largely a waste of time.
- Is their character of good repute? You and your other employees need to know that the new ‘guy/girl’ is above reproach; that you would not introduce someone who is of a suspicious character into their workplace. A few phone calls will soon determine the results you need.
- Is their culture compatible with your work culture? This doesn’t refer to someone’s ethnic origins. This is about fitting in with the way in which things are done in your business. Do they share the same values, expectations, insights, and behaviours as the rest of your staff? Are they going to fit in from the start?
- Are you able to compensate them according to award conditions and rates? If you find that they are ‘over’ qualified, or ‘under’ skilled, then it could result in an employee feeling under-valued or over-valued and not satisfied with what is on offer. Even though they may state they are happy to accept conditions as they are, the future realities may prevent employee satisfaction and this could adversely affect the mood of the whole business.
The careful and correct selection of staff is a very important task, and you always want the best available. With Bartercard, you can ensure that every level of the above process is enhanced and improved. You can use it to reward, provide incentives and support wage levels. And with the intelligent use of Bartercard, you have an incredible tool with which to select, maintain, up-skill and retain staff. Our eBook 7 Habits of Highly Effective Small Business Owners offers helpful advice on employee management and much more, so you can make sure your employees are the secret to your long-term success.