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customer satisfaction

Photo of a male customer service agent with headset working in call centre.
Business

How to Handle Difficult Customers

Every business inevitably encounters dissatisfied, angry, or difficult customers. These challenging situations can significantly impact staff morale, customer loyalty, and a company's reputation. If you've seen videos on social media about customers actively disrupting a business out of frustration over…
Anna
September 3, 2023
Happy employees share a laugh
Business

How Engaged Employees Drive Better Business Outcomes

Employee satisfaction is key to employee engagement. If an employee is satisfied with their job and work environment, this directly correlates with the amount of effort they will put into their work. Using recent statistics and facts to further cement…
Anna
December 8, 2021
Happy barista male selling coffee to a consumer in a coffee shop
Business

How to Improve Customer Service Response Times

No customer wants to wait. That’s why customer service response times are a critical measure of your customer service. New and loyal customers alike will expect (and should receive) rapid resolutions and engaged interactions from you. Remember, customer satisfaction is…
Anna
June 22, 2021
Mobile phone screen with customer feedback window open and five-star review
Business

How You Can Get More Feedback from Your Customers

Most business people are acutely aware that customer feedback is crucial to ensure they are increasing customer satisfaction, but how can you get more of it? The goal is to ultimately gain a better understanding of your customers, along with…
Anna
June 4, 2021
A home office setup for remote work during Covid-19 pandemic
Business

Tips for Phasing Out of Working from Home

Many businesses have been disrupted by travel restrictions and limited face-to-face interactions over the past three months. The Covid-19 pandemic has forced many businesses to implement work-from-home setups to maintain business continuity. However, a return to regular work is imminent…
Anna
June 5, 2020
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