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customer satisfaction

Photo of a male customer service agent with headset working in call centre.
Business

How to Handle Difficult Customers

Every business inevitably encounters dissatisfied, angry, or difficult customers. These challenging situations can significantly impact staff morale, customer loyalty, and a company's reputation. If you've seen videos on social media about customers actively disrupting a business out of frustration over…
Bartercard New Zealand
September 3, 2023
A home office setup for remote work during Covid-19 pandemic
Business

Tips for Phasing Out of Working from Home

Many businesses have been disrupted by travel restrictions and limited face-to-face interactions over the past three months. The Covid-19 pandemic has forced many businesses to implement work-from-home setups to maintain business continuity. However, a return to regular work is imminent…