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customer service

Ai generated chatbot

The Advantages of Using Chatbots in Customer Service

Businesses are constantly seeking innovative solutions to enhance their customer service experiences. One such solution is the use of chatbots. These AI-powered conversational agents are transforming customer interactions by providing instant support and personalised assistance. Why use chatbots for customer…
July 27, 2023
Indoor shot of two young women friends smiles as they receive their hot drinks from the cafe counter. Happy young female friends buying coffee.

Ways to improve customer service and retention

In today’s competitive business landscape, customer service is fundamental in building strong relationships with patrons and driving business growth.  Providing exceptional service not only enhances customer satisfaction but also leads to increased loyalty and retention. Listen and understand customer needs…
July 23, 2023
Happy barista male selling coffee to a consumer in a coffee shop

How to Improve Customer Service Response Times

No customer wants to wait. That’s why customer service response times are a critical measure of your customer service. New and loyal customers alike will expect (and should receive) rapid resolutions and engaged interactions from you. Remember, customer satisfaction is…
June 22, 2021
Man smiles while navigating mobile

Would A Mobile App Benefit Your Business?

If you’re running a business, you probably know that most people are already on mobile. We spend hours every day staring at our mobile phones and interacting with applications for a wide range of services, from social interaction to e-commerce.…
October 29, 2020