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A shot of a blurry woman holding a post-it note saying NO.
Business tips

Saying No in Business

In business, the ability to say no is a skill that can define the trajectory of your success.  Whether dealing with employees, customers, or vendors, setting clear boundaries and understanding when to decline requests is crucial.  Every business owner has…
Bartercard New Zealand
August 29, 2024
Photo of a male customer service agent with headset working in call centre.
Business

How to Handle Difficult Customers

Every business inevitably encounters dissatisfied, angry, or difficult customers. These challenging situations can significantly impact staff morale, customer loyalty, and a company's reputation. If you've seen videos on social media about customers actively disrupting a business out of frustration over…
Bartercard New Zealand
September 3, 2023