The time spent working, whether at the office or from home, has a huge impact on the mental health and wellbeing of your staff. Work can be one of the biggest stressors in life, and how employees feel when working…
AnnaMarch 1, 2022
As a small business owner, you know how challenging it can be to keep your business running every day, let alone stay on top of current trends. It’s important however to have your finger on the pulse, especially as we…
AnnaFebruary 15, 2022
As a business owner, saying no probably doesn’t come easy. It’s even more difficult in the current climate as you feel the need to say yes to everyone, as every bit of business counts. It’s essential to remain focused on…
AnnaDecember 13, 2021
Employee satisfaction is key to employee engagement. If an employee is satisfied with their job and work environment, this directly correlates with the amount of effort they will put into their work. Using recent statistics and facts to further cement…
AnnaDecember 8, 2021
Succession planning is the process of preparing for the transition from one business leader to another. It involves various estate planning strategies that are meant to improve the chances of success for a family business when the original owners retire,…
AnnaNovember 28, 2021
You can’t afford to stand still in your business. Continual growth is key if you’re to get ahead and stay ahead. There are many ways to build your business, and many strategies that will help along the way. Whichever business…
AnnaNovember 15, 2021
Many of us have had to deal with unhappy customers as part of our business dealings, and it’s never easy. However, if we know what to say at the right time, the situation can usually be saved. In fact, we…
AnnaSeptember 6, 2021
Great customer service is the cornerstone of any effective customer retention strategy. It has the power to increase customer value and overall revenue, as returning customers offer more value than new customers. This suggests your customer service tactics and customer…
AnnaJune 29, 2021
Once you find good staff, you want to keep them. Making your workplace attractive and fun, recognising your employee’s achievements and milestones, while increasing their engagement and sense of camaraderie are all ways to keep your team members feeling happy…
AnnaJune 9, 2021
